Who We Serve

The trades that keep
homes running.

emvia was built for home service businesses — the HVAC techs, plumbers, and electricians who can't afford to miss a call. We know your workflow, your software, and the questions your customers need answered.

HVAC
$1,200 Average HVAC job value

HVAC

The highest-stakes answering service business you can run is one where every missed call is a $1,200 job walking to the competitor down the street.

The problem: Peak season hits and your phones explode. Your techs are on rooftops, your office manager is buried, and $1,200 jobs are slipping to the competitor who picked up first.
  • Overflow call capture so no lead goes unanswered
  • Custom qualifying questions for system type, age, and issue
  • Emergency vs. standard service split routing
  • Maintenance agreement lookups and scheduling
  • Direct booking into ServiceTitan and other field service tools
Talk to Us About HVAC
Plumbing
47% Of plumbing calls come after 5pm

Plumbing

Burst pipes and backed-up drains don't keep business hours. Plumbing emergencies happen when your office is closed — and that's exactly when your customers need a real person most.

The problem: Nearly half of your calls come in after your office closes. Voicemail doesn't cut it when there's water pouring through the ceiling.
  • 24/7 live coverage including nights, weekends, and holidays
  • Emergency dispatch protocols with on-call tech routing
  • Urgency triage — water heater out vs. dripping faucet
  • Integrations with Jobber, HouseCall Pro, and ServiceTitan
  • Customer history lookup so callers feel recognized
Talk to Us About Plumbing
Electrical
3x More likely to book if answered live

Electrical

Electrical calls are urgent and safety-driven. When a homeowner smells burning or loses power, they're calling the first company that picks up — and they're not leaving a voicemail.

The problem: Scheduling the wrong tech for the wrong job costs you time and money. And callers who don't reach a person simply move on to the next number.
  • Asking the right questions — panel size, scope of work, permits needed
  • Emergency escalation for safety-critical calls
  • Job-type-based scheduling for residential vs. commercial
  • Commercial and new construction intake workflows
  • Dispatch integration with your existing field service platform
Talk to Us About Electrical
Home Services
68% Of homeowners won't leave a voicemail

General Home Services

Roofing, landscaping, pest control, garage doors, gutters — if homeowners call you, emvia can answer for you. Every trade has its own language, and we learn yours.

The problem: 68% of homeowners won't leave a voicemail. If you're not answering live, you're not just missing calls — you're losing leads permanently.
  • Custom call scripts tailored to your specific trade
  • Seasonal surge coverage without hiring temp staff
  • Multi-location and franchise support
  • Lead capture with full contact and job details
  • Works with any scheduling tool you already use
Talk to Us About Your Trade

Your trade. Your calls. Answered.

Tell us about your business and we'll show you exactly how emvia fits — with numbers, not promises.

Get Your Custom Plan