Emvia + ServiceTitan: From Missed Call to Booked Job in 90 Seconds
ServiceTitan runs your shop. Emvia answers every call and puts work directly into it — pulling customer history, booking the appointment, creating the work order, and notifying your dispatcher. No call center. No data dump. Actual job booking.
See it in actionWhat is ServiceTitan?
ServiceTitan is the leading field service management platform for HVAC, plumbing, electrical, and other home service contractors. It handles scheduling, dispatching, invoicing, and reporting for tens of thousands of shops across North America.
Why Emvia + ServiceTitan?
Traditional answering services send you a message. Emvia completes the loop — it reads from ServiceTitan before the call starts (existing customer? open invoices? preferred tech?), books the appointment in real time during the call, creates a work order with job type and urgency, and fires a dispatch notification to your on-call tech. Your ServiceTitan is updated before the customer hangs up.
How It Works
From the first ring to the completed record — here's what happens on every call.
Call Received, Customer Identified
The moment a call comes in, Emvia checks the caller's phone number against your ServiceTitan customer database. Within seconds, your AI knows if this is a repeat customer, what equipment they have, when their last service was, and whether there are any open jobs or warranties.
AI Handles the Conversation
Emvia greets the caller naturally, captures the reason for the call, triage urgency (is this a "no heat in January" emergency or a routine tune-up?), and collects any additional details your team needs — preferred appointment windows, access instructions, gate codes.
Job Booked Directly in ServiceTitan
Emvia creates a new job in ServiceTitan with the right job type, priority level, and assigned business unit. For existing customers, it links the job to their account history. For new customers, it creates the customer record. No separate data entry step — it's in ServiceTitan before the call ends.
Work Order Created with Full Context
The work order includes everything your tech needs: the job description in the customer's own words, the urgency assessment, any special access notes, and the customer's service history. Your tech shows up knowing what they're walking into.
Dispatcher Notified Instantly
The right team member gets an immediate notification — via Slack, SMS, or your preferred channel — with the full job summary. Emergency calls trigger a different notification flow than standard appointments. Your dispatcher isn't left waiting for a callback summary.
Real-World Use Cases
How businesses use Emvia + ServiceTitan to capture more revenue and save more time.
After-Hours Emergency Dispatch
A homeowner calls at 11 PM with a burst pipe. Emvia answers immediately, identifies them as an existing customer, flags the call as an emergency, books an emergency job in ServiceTitan, and texts your on-call plumber within 90 seconds. No voicemail. No morning callback. Job booked while the situation is still recoverable.
Peak Season Call Overflow
During a July heat wave, your phones ring off the hook. Your office team is already juggling 6 calls. Emvia handles the overflow — every caller gets answered, every job gets booked in ServiceTitan. You capture 100% of demand instead of losing 40% to voicemail and competitors.
Maintenance Agreement Renewals
When a customer calls about their annual tune-up, Emvia sees their maintenance agreement status in ServiceTitan and books the appointment automatically. Customers with lapsed agreements get a soft upsell offer. No manual lookup, no paper calendar, no sticky note on the dispatcher's desk.
The Emvia Advantage
See the difference between plugging in a phone service and actually completing the workflow.
Frequently Asked Questions
Ready to close every call in ServiceTitan?
See how Emvia + ServiceTitan works for your shop. We'll walk you through a live demo with your actual job types and workflows.